| 1 |
Is a very accommodating individual when dealing with guests
| 1 | 2 |
3 | 4 | 5 | NFH |
| 2 |
Makes a good first impression with your guests
| 1 | 2 |
3 | 4 | 5 | NFH |
| 3 |
Has a bright personality and is good at developing great memories for your guests
| 1 | 2 |
3 | 4 | 5 | NFH |
| 4 |
Is knowledgeable in the correct steps in handling escalating situations
| 1 | 2 |
3 | 4 | 5 | NFH |
| 5 |
Is well versed in the product and services offered by the hotel
| 1 | 2 |
3 | 4 | 5 | NFH |
| 6 |
Proficient in applying their staff skills
| 1 | 2 |
3 | 4 | 5 | NFH |
| 7 |
Is able to control production and is aware of the products being served
| 1 | 2 |
3 | 4 | 5 | NFH |
| 8 |
Is respectful to guests and able to communicate in a professional manner
| 1 | 2 |
3 | 4 | 5 | NFH |
| 9 |
A keen listener and offers valuable feedback
| 1 | 2 |
3 | 4 | 5 | NFH |
| 10 |
Performs well under unusual circumstances
| 1 | 2 |
3 | 4 | 5 | NFH |
| 11 |
Capable at making guests feel like their needs are taken care of in a timely fashion
| 1 | 2 |
3 | 4 | 5 | NFH |
| 12 |
Accountable for his/her actions
| 1 | 2 |
3 | 4 | 5 | NFH |
| 13 |
A good communicator and well versed in engaging guests in conversations
| 1 | 2 |
3 | 4 | 5 | NFH |
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