From the category archives:

Customer Service

Top Reasons Small Businesses Can Benefit From Online Reputation Repair

Small Business Benefits Of Online Reputation Repair Have you considered how your small business’ image appears to the worldwide web? Read on to consider the benefits of online reputation repair. Creating a website for your small business is one of the best marketing strategies you can take on. But, you can’t just hire a web […]

6 Tips for the Best Small Business Customer Service

To boost sales and grow a loyal consumer base, you have to focus on your small business customer service. Service is everything when it comes to converting…. Wouldn’t it be great if you got every customer interaction right the first time? Unfortunately, this isn’t always the case. You might send the wrong color of something […]

3 Things To Tell Every Customer

Your customer’s or prospect’s attention is extremely important to your business. Let’s look at three statements you should be making and backing up to your customers. Click here to read the full article…

Build a Solid and Truly Useful Customer Survey System

Customer surveys are the most direct way of understanding your clients’ needs and preferences. The success of your business rests in their hands. If they are not satisfied, there’s very little you can do to make your business grow. A well-designed customer survey system can provide you with the tools necessary to predict future trends, and stay ahead of the curve. Click here to read the full article…

The Cost of Customer Acquisition: How Much Can You Spend to Earn New Business?

The single most profitable thing you can do for your business is to understand the value of an average customer over the course of their relationship with you. So what is the lifetime value of your average customer? Do you know? Click here to read the full article…

Customer Surveys: The 3 Best Ways to Follow up with Respondents

Think back to the last time you completed an online customer survey. You probably filled it out, never heard back from anyone, and forgot about it. That’s a wasted opportunity for the company. Click here to read the full article…

9 Advantages of Keeping Up To Date With Your Customers

Not taking action to strengthen your relationships can cost your business big time so here are 9 advantages of being proactive to keep learning about your customers. Even if you are having a great time now with loads of work, making time to know them better helps you to not have to face the lean times in the future.

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Customer Loyalty Programs Bring Long-Term Sales

What’s a loyal customer worth to you in a year? How about two years, or five, or even longer? Nearly 80 percent of marketers are committed to maintaining or growing their loyalty programs as primary customer retention and relationship building tactics, according to a recent report from the Chief Marketing Officer Council. And loyalty program members constitute the best and most profitable customers.

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