Small Business Brief

Customer Service

Loyalty Matters: 6 Ways to Maximize Customer Lifetime Value

It is a well-known fact amongst businesses of all sizes that keeping an existing customer is cheaper than acquiring a new customer. Many might not […]


What Is a Customer Journey Map and Do You Need One?

The advent of technology in the modern world has resulted in one worrying trend for many businesses: increased competition. Now more than ever, the barrier […]


Communication Tips: How to Improve Customer Communication

If you had to rate your business with regards to customer communication on a scale of 1 to 10, where do you think your company would […]


The Complete Guide to Increasing Customer Engagement

Your customers see at least 4,000 ads a day. Even if they are doing business with you right now, that doesn’t mean they are going […]


What Is a Toll Free Number and Why Your Business Needs One

When it comes to making a purchase, 64 percent of consumers say that customer experience is more essential than price.  A major part of great […]


How to Keep in Contact With Your Clients as a Small Business Owner

If there is one advantage that small businesses have over big businesses, it is the personal relationship that they can develop with each of their […]


How to Create an Effective Customer Engagement Strategy

We live in a world where brands are trying to get consumer attention in every part of their lives. This means you have fewer chances […]


Big Data Solutions for Small Business: How It Pays to Know More About Customers

Have you heard of big data? It’s supposed to be the next big thing in business. It’s not really the next big thing. It’s already […]


5 Small Gift Ideas to Keep Your Customers Coming Back

Maintaining customers for a small business can sometimes be a daunting task. But giving your customers interesting and personalized gifts is a good way to […]


New Horizons: How to Attract New Customers to Your Small Business

Have you ever heard of the Pareto principle? That’s the idea that only around 80 percent of your business will probably come from roughly 20 […]


How to Improve Your Business’ Interaction with Customers

What are the biggest indicators of success when interacting with customers? It is not the things you do right. It is the mistakes you “don’t” […]


5 Simple Customer Data Collection Methods to Help Your Business Thrive

The best way to grow your business is to build your customer base, which means ramping up your marketing. You can improve your marketing plan […]


Great Website Ideas And Tricks To Improve Your Customer Retention

Have things started to plateau a little with your website? Are you struggling to find great ideas online? What you should be doing is asking […]


5 Incredible Advantages Of A Call Answering Service For Your Business

Success in business is about more than just revenue. But if you have your eyes set on financial security, your customer service game needs to […]


5 Must-Have Tips on Building Strong Customer Relationships

What’s one of the most important aspects of a successful business? Money? Sales? Marketing? Experience?  While those are all a necessity, strong customer relationships are […]


Consumer Behavior: How to Get a Customer to Come Back to Your Store

Without your customers, your business won’t be around for very long. If you struggle with getting your customers to come back to your shop, you […]


5 Email Campaign Best Practices to Convert Leads Into Paying Customers

Leads are great, but they really only matter if you can turn them into paying customers. Here’s a rundown of 2018’s email campaign best practices […]


5 Things to Consider When Comparing Office Phone Systems

As your small business grows you’ll need to look for office phone systems that can meet all of your needs. These are the things business […]


Top Reasons Small Businesses Can Benefit From Online Reputation Repair

Small Business Benefits Of Online Reputation Repair Have you considered how your small business’ image appears to the worldwide web? Read on to consider the […]


6 Tips for the Best Small Business Customer Service

To boost sales and grow a loyal consumer base, you have to focus on your small business customer service. Service is everything when it comes […]