Small Business Brief

Technology & Software

What Makes Good IT Support?

IT support is essential for any modern business. American digital literacy is somewhat poor, and poor digital literacy in the workplace can put your business at risk of increased downtime, malware infections, or data loss.

For this reason, more and more of us are turning to IT support companies. Outsourcing tech support to these companies can take a lot of pressure off the rest of the business and increase the efficacy of your IT infrastructure. Yet not all of these companies are created equal.

Let’s take a look at what makes for a great IT support company. Read on and learn more!

1. Flexibility

When you’re hiring an IT support company, you need to find one that’s flexible and has people working around the clock. Problems don’t only occur during business hours: a hack or a network failure can happen at any time, and they both need to be solved fast.

When you’re looking at various IT support companies, prioritize those that have 24-hour support. Your business doesn’t stop when you clock off for the night, and nor should your support.

2. Clear Communication

An IT support company doesn’t only need to solve your issues. They need to help you understand what the issues are and what caused them in the first place.

If the company can’t explain things in plain, non-technical English, you’re going to have a harder time addressing the issues. You can get a good idea about a company’s communication style by looking at their site and any correspondence that you’ve had with them.

If they bamboozle you with jargon, you should look elsewhere.

3. Expertise in Numerous Areas

The IT support company should be able to handle a big variety of problems. They should be able to speak to your employees and talk them through simple issues, they should be able to remove virus infections, and they should be able to plan and develop your IT infrastructure.

Companies like can take care of a lot of different IT concerns, which means better value for money and no need to outsource to multiple companies, which keeps things simple.

4. Great Problem-Solving Skills

It’s not always going to be obvious what’s causing your IT problems. For instance, if your PCs are suddenly running slowly, this could be down to a hardware failure, a malware infection, or a range of other issues.

An IT support company needs to have fantastic problem-solving skills. They need to be able to look at the symptoms and then isolate the actual cause, then solve the problem.

Find the Right IT Support Company for You

It’s worth looking at any IT support company with a critical eye. They need to meet all the criteria that we’ve laid out if they’re going to be worth your money, so get out there and find the right company for you!

For more interesting and informative content like this, check out the rest of our blog!