Small Business Brief


Support Your Growing Business: How to Choose the Best Conference Call Service Provider

Are you looking to make communication in the workplace better? Are your colleagues often out of town? In that case, you need a great conference call service provider.

Poor communication results in up 20 percent of wasted time in a work week. This is true when you send messages from person to person. One way to fix that is by organizing a conference call so everyone is on the same page.

Below, we have a guide on how you can pick the best conference call service for your company.

1. Consider the Quality of the Service

Communication is terrible with choppy phone calls. It’s even more frustrating when you’re talking about something important. For example, the stock market crashed and you need a quick recovery plan.

Conference call services must provide quality and reliability. Before deciding on a provider for your business, try their service with friends. If a company offers free trials, try it out.

2. Ensure Security and Privacy

Technology is evolving at a fast pace. Companies are updating their network systems, but they’re facing greater security risks every year. This is why you must ensure the security and privacy of your business calls.

As your business grows, it becomes vulnerable to cybersecurity attacks. When you have conference calls or meetings, you’ll likely discuss sensitive information. Pick conference calling providers that guarantee the safety and security of your calls.

3. Accessibility Is Essential

Consider the people who’ll join in and how well-versed they are with conference calling. Does the service allow local dial-in numbers, voice over IP, or web conferencing? Is it easy to use?

Your conference call service must be accessible to all call participants. It’s best to choose one that is mobile-friendly. This way, everyone can connect even when they’re on the move.

4. Reach of the Conference Call Service Provider

Look into how many call participants will be connecting at most or on average. Will your call service provider be able to handle a large number of callers? Is it limited to local contacts or do you have international access?

Pick a call service company that offers local and international conference calls, even if you only operate locally. As your business grows, your connections do as well.

Another example is when your business partners are out of the country and you need to talk about trade show ideas.

5. Cost of Calls

There are free and paid conference call solutions available. Paid conference calls guarantee greater security, better support services, and more features. If you choose this option, make sure there are no hidden fees. 

The free solution is great for businesses on a tight budget. The best free conference call providers may offer extra features and international calls too. There are also companies that integrate both free and paid features.

Great Communication Matters in the Workplace

That is our quick guide on how you can best pick a conference call service provider for your business. We hope you found it helpful and informative. Now, you can communicate better with your employees and colleagues.

Don’t stop here. We have a lot more guides you should read. Feel free to check out our other posts.

If you want to make sure your business succeeds, for example, one way is to complete all the legal requirements for it. All your legal documents should be complete and ready. If you want to check what else you may be missing, here’s a list you should see first.