I realize that this question has been up for a while, but this is a very relevant topic for small businesses and I wanted to make sure it was addressed.
We use a TalkSwitch phone system at our office (I should disclaim that my company is a TalkSwitch authorized partner, but that's only the case because we liked their system so much
We looked at all of the options for business phone systems, from the hosted/cloud phone services to the enterprise level Microsoft/Cisco solutions. But we kept coming back to TalkSwitch because of their huge feature set, ease of use + great tech support, and fair cost.
I could go on and on with a list of pros for TalkSwitch, but I'll just point out a few.
- Voicemail to E-mail - Every time a voice message comes in, the system sends an e-mail with the audio file of the message attached, which means that I don't have to call into the office to check messages anymore.
- Remote Extensions - Cell phones can function just like local extensions on the system. Callesr can be routed straight from auto attendants to my cell phone, or to my office phone first and then to my cell phone.
- Of course there is a huge list of other important features that are must-haves such as ring groups, conferencing, intercom, call queues, music-on-hold, VOIP support, etc.
As far as cons, really the only thing that we'd like to see is some integration with Microsoft Outlook. Being able to make and take calls that reference Outlook contacts would be useful.
I hope this helps with your decision making.
Alex @ Jackrabbit.com