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Old 17th July 2006, 02:56 PM   #1
David Wallace
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What somebody else does shouldn't affect you. I'd get a lawyer and sue them anyway. Who cares if they have in their terms that you can't sue them? They can't just pull money from accounts without a justified cause. That's called stealing.

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Old 17th July 2006, 04:04 PM   #2
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While I believe what happened to you was wrong, I have to say that I spent some time checking out these PayPal "warning" sites (and there are a few) and I think they are bogus. They all just happen to advertise a free merchant account which is obviously not a sustainable proposition.

I don't doubt for a minute that there could be an issue with PayPal but I can't find anything on the web about it that looks legit (i.e. an article in PC Mag or from some other credible source). I did find a few very old articles from reputable sources that discussed some customer service issues happening with PayPal and that yes, there have been complaints re people's money being frozen.

But if PayPal was just stealing money from everyone willy-nilly, I tend to think the issue would probably be getting at least a big of coverage by major national pubs, no?


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Old 17th July 2006, 06:57 PM   #3
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Were you ever actually able to speak w/ someone at Paypal? What was their response?

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Old 17th July 2006, 10:17 PM   #4
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I guess you could write a formal letter of complaint to PayPal albeit I have no idea who you would send it to. If you receive no formal response within a reasonable amount of time (this is where it wouldn't hurt to pay a lawyer $100 to write you a demand letter), go to the Better Business Bureau and see what they say.

I know what you mean though: who the heck has the time or $ to deal with this kind of headache right?


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Old 18th July 2006, 01:21 AM   #5
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Have you considered taking your story to the press?

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Old 18th July 2006, 05:59 AM   #6

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There is absolutely no legal standing to take money from someone elses account for the actions of another trader, unless they are linked in some way... Speak to Paypal and see what they say. How can they write themselves a check from your bank account (do you mean via a Paypal reverse charge) as surely only you can authorise a movement of funds on your own bank account.

If no joy, consider going to the press as suggested above I am sure that will help your cause as it all seems a little but dodgy to me..hope you get it sorted.

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Old 18th July 2006, 04:35 PM   #7
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A few questions:

Would it be possible for you to share the communications with PayPal during this whole ordeal?

Did PayPal take money from your PayPal Account or a completely separate bank account?

Are you sure that your $35K buyer wasn't the one who initiated the fund withdrawal (i.e - "I was just selling the balls that I bought from another PayPal user - it's their fault")

I am not a big PayPal fan, but it seems like a piece of the puzzle is missing here. If this is the whole story, I'd definitely take this to the media. Nowhere in Paypal's service agreement does it justify a third party refund of this sort.

Also......why are you still using PayPal?

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Old 28th July 2006, 08:23 AM   #8
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Just wondering how this is progressing?

It is an interesting situation.

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Old 12th October 2006, 11:24 PM   #9
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I would tend to believe Outside the Box because I've had similar bizarre experiences with Paypal. I thankfully haven't had the experience of them directly taking any funds from my accounts, but I've read elsewhere they do that. My own experience that relates to OtB's story is after being with Paypal as a perfect member myself even way before they were bought up by EBay, they also connected me with another party who owed them money because the person was living at my address for a time. From this because the other person defaulted on paying them back, they deactivated my account.

Now I was able to call and get what the problem was from them, but things went downhill from there. I also used to (before this) trade more on EBay and of course Paypal is expected by a lot of buyers, so like OtB, I wanted to try to get my account reactivated. The people I talked to at Paypal kept getting regressively more rude, and also gave me bogus contact info including a 'blackhole' email address to send an appeal to. Now I also wanted to help the other person, so I got the idea of paying the debt myself and have them reactivate my account so I could pay them through that. Had the money set aside in the bank, went to call Paypal again and said I was willing to pay for that person but I would insist my account be reactivated to pay them through there. They refused saying it would be too great a risk to their other clients - now I have a perfect record myself with both Paypal and EBay feedbacks (100% positive), but they just would not budge.

Oh and about not hearing about Paypal problems in the press much - that doesn't really mean anything. There's a lot we don't here about in the press. Media companies just like other companies are owned by people with a lot of money who decide what reporters will and will not report - reporters don't really decide that themselves. That's fantasy land, lol!

Anyway just wanted to share my story - fortunately I didn't lose any direct money, just the most common online payment service. I'm hoping another better one will come along...


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Old 13th October 2006, 07:32 AM   #10
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Sorry to hear this has happened to you. This actually happened to a friend of mine's wife. He was actually COO of another merchant account processor. And reviewing everything, he basically found the same thing but his wife settled for half the amount.

When I tell the merchants to consider Paypal, I also tell them - get a separate bank account only for Paypal. And then empty that account on a daily basis. Most banks will not charge you any fees to transfer to another account but some might take a few days. From past experience, Bank of America is almost instant, while Washington Mutual takes a couple of days (I think they should spend less on advertising and more on technology).

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