Here's an article on what to do when a sale with the customer has gone wrong.
"We all try to do things right. No business sets out to do wrong when servicing customers. But life is full of unexpected moments and inevitably, mistakes do happen. While many people in businesses focus on doing things right the first time, very few seem to take a powerful interest in setting things right when things do go wrong. In those moments, a passion for "zero defects" often gives way to "Let's get this mess cleaned up fast, and get back to business as usual."
Catch it @ http://www.smallbusinessbrief.com/ar...rs/001683.html
What do you do when you are in the wrong with customers?