Pete, thanks for taking the time to write. Profit is made by the price cuts negotiated with the dry cleaner, shoe repairer, etc. There is no additional cost for the consumer, it is considered a "free" service. They've been in business for 20-25 years with over 100 other franchises operating. They provide all the business management software, ongoing training and support, and after calling over twenty people on the list of franchisees, every single person told me they love it and are incredibly happy they decided to get into it. Four day work week, holidays off, essentially no overhead (van payment).
If I had ANY experience in business, I would consider trying it out myself. But with only a 30K buy-in, and 6% royalties, as my first business, it seems to be a pretty decent proposition.
I like the reminder service you offer, if I ever make a decision on this, I'll keep you in mind.