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Old 16th April 2013, 02:46 AM   #1

Join Date: Feb 2013
Posts: 65
Exclamation Do E-Commerce Businesses Use Social Media Effectively?

Who is on your Facebook list? After our friends and family, we have also added B2B and B2C companies to learn more about their product offerings and promotions. Despite the popularity of social media platforms, in e-commerce B2B and B2C companies do not effectively engage their fans. Hence, customers are left hanging in the air when they ask questions or register complaints. A better alternative would be to use live chat support for website. It is an online CRM application which connects customers to a customer service representative directly on the company website. This tool enables customers to receive support promptly!

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Old 4th July 2013, 01:57 AM   #2
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Posts: 80

This is the right move of Facebook which provides a independent way to contact your service provider. And companies are doing great job on their Facebook page.

I am not well aware with CRM system but Facebook system is awe, it really works.

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Old 5th July 2013, 03:58 AM   #3

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Posts: 64

Same case with me Karry!! I know with the help of Facebook you can attract lots of people to your business or you can share your share your business with people.

But I can't know CRM system Yet!!

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Old 11th November 2013, 06:01 AM   #4

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Posts: 68

eCommerce site get most of benefit form social media activity because form that it engage many users.
Post new things and also many discount offers at various social media. From that many users visit your site and also buy product from your store.
So, Social media sites are best option for engaging many users.

M-Connect Media an eCommerce Development Company
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Old 14th November 2013, 07:48 AM   #5

Join Date: Aug 2013
Posts: 42

It is imperative for an eCommerce website to use social media. This is the best platform for reaching out to the target audience in a short span of time. However, it is important to create a strong network to get noticed.

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Old 15th January 2014, 11:45 AM   #6

Join Date: Nov 2013
Location: Venice Beach, CA
Posts: 39


It's true. Using social media with your eCommerce store is definitely one of the best ways to get noticed and to get a bit more exposure around your inventory.

It's important, though, to pick which channels you're going to focus on. There are more social networks out there than you can shake a USB stick at, and they might not all have the same amount of benefit.

Of course, Facebook is a no-brainer to a degree...but Pinterest is something that just about every online retailer should be making use of. The amount of revenue that it drives for online sellers is absolutely insane. It does, after all, function like a really cool digital photo gallery, which makes it really great for showcasing inventory in a very interesting and dynamic kind of way.

Hope this helps!

_ Sean

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