Who is on your Facebook list? After our friends and family, we have also added B2B and B2C companies to learn more about their product offerings and promotions. Despite the popularity of social media platforms, in e-commerce
B2B and B2C companies do not effectively engage their fans. Hence, customers are left hanging in the air when they ask questions or register complaints. A better alternative would be to use live chat support for website. It is an online CRM application which connects customers to a customer service representative directly on the company website. This tool enables customers to receive support promptly!