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Old 9th October 2015, 09:09 AM   #1
loyale99
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Smile Which Strategies Are Useful In Finding Loyal Customers?

Loyal customers are those who make repeat purchases and strengthen your market position by boosting sales. So which schemes can effectively achieve loyal customer database and increase return on investment?


Thanks


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Old 9th October 2015, 10:41 AM   #2
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The way you get loyal repeat customers is by taking care of them. If you work, do your job well, communicate with your customers and do everything you can to make sure they are happy then you will have a repeat customer. There is no easy way my friend.

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Old 13th October 2015, 08:33 AM   #3
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The way you get loyal repeat customers is by taking care of them. If you work, do your job well, communicate with your customers and do everything you can to make sure they are happy then you will have a repeat customer. There is no easy way my friend.
Thanks Advance Smart for your valuable suggestion. Apart from loving your customers and taking care of them, one must also delight them with a unique reward program that will also increase customer lifetime value.

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Old 28th November 2015, 09:12 AM   #4
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Taking good care of them and by being honest.

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Old 19th January 2016, 05:19 PM   #5
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Quote:
Originally Posted by loyale99 View Post
Loyal customers are those who make repeat purchases and strengthen your market position by boosting sales. So which schemes can effectively achieve loyal customer database and increase return on investment?


Thanks
I have been hearing the term "relationship marketing". If its a new term to you, maybe it will have some relevance.

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Old 27th January 2016, 05:02 AM   #6
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Be honest – This means always having your customer’s best interests at heart, regardless of whether you get a smaller sale, or lose a sale to a competitor. You and your customer are both aware your agenda for building a relationship is to generate business. Shifting your agenda to something altruistic will show the customer you see them as more than just a pay check.

Share – You have a plethora of skills and knowledge beyond the breadth of what you’ve been tasked to provide. Share it for free to boost your client’s confidence in your abilities, while also exposing them to a range of other products and services.

Be a partner – Create a strategic partnership or alliance with your customer’s business. A mutually beneficial relationship is the best and easiest way to build trust. Create a lifetime customer by referring their business, acquiring their products or using their services.

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Old 8th March 2016, 08:54 PM   #7
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I agree with everyone else, however having faith in your customers to self sell even when treated like royalty is a little hopeful.

Yes do those things and make them happy customers, but a subtle and well timed piece of marketing prompting them to act again is super effective.

I'm referring to a follow up emails with clients at 3 months to make sure everything is alright. Or getting your customers to give you their email when purchasing and delivering a customer only email every month. Inform customers of new features or offerings that would deliver value through a phone call, or your website, or email again.

A customer loyalty/retention plan is well worth your while! But you know that, that's why you asked

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Old 11th April 2016, 05:20 AM   #8
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If you're a startup, the fastest way to get the cash registers ringing is a little-used method that involves forming "host-beneficiary" relationships with established businesses that cater to a target audience similar to yours. Then you promote yourself to their database with a special offer presented as a gift from the older business.

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Old 12th April 2016, 02:31 AM   #9
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Be honest and active about what you offer or selling to them. Building trust and the quality are the factors to look forward to.

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Old 5th May 2016, 10:44 PM   #10
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We cannot find loyal customers, since "find" means the customers haven't had any experiences with us before, so we cannot say they are loyal or not.

Perhaps what you mean is "maintaining the loyal customers". To keep my customers loyal, here are what I usually do:

1. Give the best services: on-time delivery, giving ideas or insight, deliver high quality products.

2. Small attention: happy birthday greeting, congratulations on special occasions, etc all done by personal emails.

3. Freebies: voucher, small gifts, occasional discounts.

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