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Old 19th May 2011, 11:26 AM   #1
Straatman
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Default Call Centers

I was wondering if anyone here has ever used a call center for their small business. The subject came up with a relative of mine, and it seems like it would be a smart move to take if one had enough traffic coming in through the telephones. I thought "wow, so I could like, be at a movie with someone and still not be losing any business calls?"

Anyone here ever tried a call center? Any feedback on them would be much appreciated!

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Old 20th May 2011, 02:17 PM   #2
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I used one called SCI Live that worked out quite well, actually. If you're aiming to start your own business or know someone who's interested, give them a gander: http://scilive.com/

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Old 21st May 2011, 09:27 AM   #3
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No, i haven't tried as in my country such business doesn't work at all. People have tried and they have failed. It is too private to call and offer something.

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Old 23rd May 2011, 12:35 PM   #4
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Thanks for the input, both of ya. I'll be sure to look into SCI Live and do some homework on call centers.

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Old 4th August 2011, 07:03 AM   #5
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There are some great benefits in call centers, that will help you with your business. But like anything else be wise in your choice. Make sure it is absolutely necessary for you to outsource what you have in mind. Choose a company that has great tech support. You want to make sure they speak and understand your language, and you don't have to wait on hold every time for a few minutes only to be told they can't help your particular issue. Do your research, and speak to some of their current clients to find out what are their experiences with this company.

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Old 4th August 2011, 11:58 AM   #6
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Some of my customers have used call centers in the past for setting appointments. The problem is that depending on your service, trained monkeys are not able to think table objects and set the appointment... they just set the appointment. They cannot over come objections and may cause a loss in conversions to sales. Again this depends on you niche and the service you provide.

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