Welcome to the Small Business Ideas Forum! We are a community of over 100,000 small business folks with over 163,000 posts for you to browse. We pride ourselves on being the friendliest forum you will find and we'd love to have you as a member of our community. Please take a moment and register for a free account. If you need any help, please contact Chris Logan.

Small Business Ideas Forum

Small Business Ideas Forum

A friendly place to share small business ideas and knowledge, ask questions, find help and encourage others that are involved in the small business industry. Topics include small business marketing, generating revenue and small business computing.

Go Back   Small Business Ideas Forum > Generating Revenue, Insurance, Taxes, Etc. > Ecommerce
Register Search Today's Posts Mark Forums Read

Reply
 
Thread Tools
Old 24th December 2008, 05:18 AM   #1
Jordans
Member
 

Join Date: Dec 2008
Posts: 1
Default How To Increase Customer Reliability On My Payment System

Hi,
I am running a well reputed ecommerce website. I have so many customers who visit on my website but they donít rely on my online payment system I donít know why please give me suggestions.

Jordans is offline   Reply With Quote
Register or log in to remove this ad.
Old 24th December 2008, 04:38 PM   #2
torka
Moderator
 
torka's Avatar
 

Join Date: Mar 2006
Location: Triangle area, NC, USA, North America, Earth (usually)
Posts: 4,101

Search Engine Guide Blogger

Default

People are naturally nervous about buying things online. You're never going to get 100% -- there will always be some people who don't buy from you. But there are things you can do to help make them more comfortable about buying from you, which should increase the percentage of those who complete a purchase.

One of the main things is to increase the credibility of your site. In other words, make it more so that people believe you are a legitimate, law-abiding business.

You could start with the Stamford University Web Credibility Guidelines. These are ten factors the Web Credibility Project at Stamford found were most influential with web visitors.

You could also read the report put out by Consumer Reports Webwatch, also on the topic of credibility. You can review an abstract and download a PDF of the full report at that link.

Another thing is to make sure your web usability and conversion marketing are up to par. You'll find a lot more information about those at places such as Marketing Experiments and in the article archive at GrokDotCom.

Then it's primarily a matter of testing. Trial and error. Each time you test, you learn something and you make your site a little bit better.

Good luck!

--Torka

__________________
Diane Aull - NineYards.com: Helping Businesses Do Business Online
Whether you think you can, or that you can't, you are usually right.
torka is offline   Reply With Quote
Old 8th January 2009, 09:33 AM   #3
justgowithit
Member
 
justgowithit's Avatar
 

Join Date: Jan 2008
Location: Connecticut, USA
Posts: 61
Default

How do you know that your customers are having issues with your online payment system specifically?

How about asking your customers directly about why they're apprehensive? Create a volunteer survey asking your customers how you can improve their checkout experience.

__________________
Get the experts on your side.
Let credit card processors bid for your business @ CardFellow.com.
justgowithit is offline   Reply With Quote
Reply   

Bookmarks


Similar Threads
Thread Thread Starter Forum Replies Last Post
Google to Start New Payment System to Rival PayPal Robert Ecommerce 1 20th June 2005 04:38 PM



Thread Tools

Get Updates
RSS Feeds:
RSS Feed for Ecommerce RSS for this Category Only: Ecommerce

RSS Feed for Small Business Ideas Forum RSS for Entire Forum
Forum Rules


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


Small Business Ideas Forum


 
At Your Business - Small Business Directory
Free Business Forms - Prewritten Documents
 
Search Engine Guide
Small business guide to search marketing

 
Small Business Brief
Fetching the Best Small Business Info


Free Links - Free Advertising
Free Guide - Online Directory



Advertise your business here
Contact us for more details!


Semantic Juice
Register now to access free Quick SEO service!


Rocket Lawyer
Sign up for free 7 day trial. Boost your biz!


Buy UPC Codes
Get your products listed online!




All times are GMT -5. The time now is 08:11 PM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright 2004 - 2018 - Privacy