you probably have some Ecommerce sites so I hope I'm asking the right people...
Are you trying to measure if the customers who bought something via your site were satisfied with your helpdesk agents?
For instance: customer wanted to know something more about a product, he sent an e-mail and the reply from your employee/helpdesk agent was slow or bad and the customer ordered nothing.
Are you trying to get some feedback from your customers or people who just e-mail you something? If you do that, how do you do that?
Do you listen to your customers? Has their voice improved your Ecommerce site or was it just bullshit because they don't know what they want?
Is there anything better than nicereply.com
? Or something similar to measure customer satisfaction? Or a helpdesk system that has something like a "customer feedback" already incorporated?
Thank you VERY much for sharing your experiences with me.