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Old 11th January 2008, 10:04 AM   #1
Fritzman
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Arrow OfficeJet 6210

I have a client that is having issues with their HP officejet 6210 all in one printer. The printer reports the following error:
"Error:0x07a74dd6
1959:lib_barracu" on it's display even after a hard and soft reset.
also,
the ink inside the print no longer moves around (slides on it's carriages) when the cover is lifted. It is completely stationary.
Any ideas?

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Old 20th January 2008, 07:54 PM   #2
RAEM
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hi fritman try this

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer

if it don't work then try this

1.Firstly if the printer is connected to a surge protector or any kind of power strip disconnect it from there and connect the printer directly to the wall jack.
2.Even after that if it is not working then you can perform a factory default reset on your machine
a) Leave the printer turned on and then disconnect the power cable from the printer and then press and hold the # and 6 together at the same time while plugging the power cord to the printer and keep on holding the buttons once you see semi-full reset
See whether it works or not

b) In case if it does not work then perform the same thing but instead of # and 6 press and hold # and 9 and the display will read full reset

3.Also try to connect the printer in a different wall outlet and if possible try with different power cable

Frankly speaking the 0X error code means a hardware failure on the printer and the printer needs to be replaced. But we have seen in many cases be performing the above mentioned steps it worked fine. So that is why you can try and see whether it works for you or not. In case if it doesnot then you need to replace the printer. For the technical support you can call 1-800-474-6836 and can tell them the above mentioned steps and the technicians will be able to understand and they will replace the printer for you. Thank you and please let me know whether it worked for you or not.

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Old 13th February 2008, 04:30 PM   #3
Hipshot
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Don't buy HP is my reccomendation. That model also eats cartrigde like they were a fat mans donut house.

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