I thought I might spend some time in clarifying our policy.
The KeywordDiscovery service is a "Subscription
" service and as with most subscription services has a renewal feature, which can be de-activated at anytime.
Plus at every stage of the process we make sure that we point this out.
For example on the subscription order page we state:
Standard Subscription (monthly)
In our terms and conditions page that you need to accept, right at the top of the page in the 1st section we state:
KeywordDiscovery is a subscription service. All new subscriptions are automatically renewed on the expiry date. You have the ability to unsubscribe or cancel the automatic renewal at any time. Cancellations need to be made at least 1 day before the current subscription expiry date to avoid automatic renewal of your subscription.
The confirmation email that we sent every time a charge is made states:
Subscription Length: 1 Month
Expiry Date: 2007-02-13
Your monthly subscription will be automatically renewed on the listed expiry date. To change your monthly billing options please login to your account click on the "Account" link.
And finally, customers that despite the above forget to deactivate the auto-renew feature, we happy refund as well.
So we do try to make sure that we clearly point out this policy, give clear instructions on how to manage your subscriptions and work with customers that forget.
We are also adding the ability to de-select the auto-renew option directly from the subscription order form. This is due to go live shortly as well.
I do hope I have addressed your concerns.