How To Cascade Messages via Managers To Employees
June 30, 2009 - by Marcia Xenitelis - One of the common mistakes people make when designing a change program is assuming that if a person is a team leader, supervisor or senior manager they should naturally know how to communicate face to face with their teams. However communication skills are rarely one of the key competencies that is taught or measured by organizations. There is however a very easy way to ensure that there is structure and content that make it very easy for managers at all levels to follow.
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Small Businesses Rely on Themselves, Not Government, To Succeed
June 29, 2009 - PRESS RELEASE - Small business employers in overwhelming numbers are relying on themselves – and not government – to weather the economic climate, according to a new survey of Intuit Payroll customers. Some 94 percent of those responding say the health of their business depends more on what they can do for themselves rather than on what the government can do for them.
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The Price Increase Switching Game
June 23, 2009 - by Mark Hunter - We've all had to deal with price increases in one form or another. Similarly, many of us have been faced with a belligerent customer who not only is unwilling to accept your price increase, but also threatens to switch to your number one competitor. When this happens, we're often left with the feeling that our career is on the brink of imploding. But, don't panic! Take a deep breath and relax! It's not as bad as you may initially think.
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